Shipping time
How long does it take to get my order?
Please allow 1-3 Business days, for your design to be shipped.
Depending on the type of shipping selected, this will determine how long it takes for you design to arrive. Please see our shipping page for more information.
My Order
When should I place my order?
It's always great to be organized. A lot of our designs are one offs. You have now seen a design you love. This is when it would be best to order it so you're not disappointed.
Can I cancel my order?
Yes, if you wish to cancel your order, please do so as quickly as possible - to make sure we haven't started the shipping process.
Returns or Exchange
Please choose carefully.
The process of hand making all our designs requires a great deal of time and effort (hours, days, weeks), for this reason no refunds or exchanges are available once the product has been, made, shipped and received.
For more information, please refer to our Terms and Conditions page.
Can I add to my order?
Yes, you can always add to an order before it's been shipped. If the order has been shipped, then you'll have to do a new order.
Payment Options
We offer multiple payment options, including Credit card, PayPal, AfterPay
Product
Are your designs made by hand??
Yes, all designs including the flowers use in the collection are handmade by Michelle.
Product Quality?
Quality assurance
Michelle emphasizes her attention to detail and quality of her work, from a classic sophistication to intricate masterpieces. Michelle prides herself on these highest standards.
She takes great care to accurately represent her range online. Each piece is unique and can vary slightly while still upholding its distinct characteristics and value.
In a rare and unlikely event, you receive a faulty
product, Michelle is committed to the Australian Consumer Law and will repair
or replace it with no additional charge.
How do I care for my product?
Headwear Care - Try not to handle your design too much before your event, to help keep it in pristine condition.
Always take extra care with your handmade items, limit bending and manipulating and feathers or wires as they are delicate. Also be careful around fabric to avoid pulls. For long term storage, store in a cool dry place in its original box.
Jewellery care - For long term storage, store in a cool dry place in its original box.
