FAQs

Please allow 1-3 Business days, for your design to be shipped.

Depending on the type of shipping selected, this will determine how long it takes for you design to arrive. Please see our shipping page for more information.

Planning ahead is always a wonderful idea! Please keep in mind that many of our larger statement pieces are exclusive, one-off designs. If you fall in love with a specific piece, we highly recommend securing it early to avoid disappointment. While we do our best to keep smaller accessories—like our delicate bridal pins—readily available, they can occasionally sell out during busy seasons.

Yes, if you'd like to cancel your order, please let us know as soon as possible so we can stop it before it ships.

Please select your items carefully.
Due to the time-intensive nature of handcrafting our designs, all sales are final once your order has been crafted, shipped, and received. We do not accept returns or exchanges.

To learn more, please visit our Terms and Conditions page.

Yes! You're welcome to add items to your order anytime before it ships. Once your order has been dispatched, any additional items will need to be placed as a new order.

We offer multiple payment options, including Credit card, PayPal, AfterPay

Please refer to our Shipping page.

Yes, all designs in the collection, including the intricate floral elements, are lovingly handmade by Michelle.

Quality assurance
Michelle takes immense pride in her meticulous attention to detail and unwavering commitment to quality—whether crafting a piece of classic sophistication or a complex, intricate masterpiece.

Great care is taken to accurately represent every design online. Because each creation is individually handcrafted, subtle variations may occur, ensuring your piece remains uniquely yours while maintaining the highest standard of beauty and value.

In the rare and unlikely event that you receive a faulty item, Michelle fully honors the Australian Consumer Law and will gladly repair or replace your piece at no additional charge.

Headwear Care - Try not to handle your design too much before your event, to help keep it in pristine condition.

Always take extra care with your handmade items, limit bending and manipulating and feathers or wires as they are delicate. Also be careful around fabric to avoid pulls. For long term storage, store in a cool dry place in its original box.

Jewellery care - For long term storage, store in a cool dry place in its original box.

Our default currency is AUD, though select international prices will display in your local currency automatically. You can also switch currencies at any time using the selector in the top menu.