FAQs

Please allow 1-3 Business days, for your design to be shipped.

Depending on the type of shipping selected, this will determine how long it takes for you design to arrive. Please see our shipping page for more information.

Planning ahead is always a wonderful idea! Please keep in mind that many of our larger statement pieces are exclusive, one-off designs. If you fall in love with a specific piece, we highly recommend securing it early to avoid disappointment. While we do our best to keep smaller accessories—like our delicate bridal pins—readily available, they can occasionally sell out during busy seasons.

Yes, if you wish to cancel your order, please do so as quickly as possible - to make sure we haven't started the shipping process.

Please choose carefully.
The process of hand making all our designs requires a great deal of time and effort (hours, days, weeks), for this reason no refunds or exchanges are available once the product has been, made, shipped and received.

For more information, please refer to our Terms and Conditions page.

Yes, you can always add to an order before it's been shipped. If the order has been shipped, then you'll have to do a new order.

We offer multiple payment options, including Credit card, PayPal, AfterPay

Please refer to our Shipping page.

Yes, all designs including the flowers use in the collection are handmade by Michelle.

Quality assurance
Michelle emphasizes her attention to detail and quality of her work, from a classic sophistication to intricate masterpieces. Michelle prides herself on these highest standards.

She takes great care to accurately represent her range online. Each piece is unique and can vary slightly while still upholding its distinct characteristics and value.

In a rare and unlikely event, you receive a faulty
product, Michelle is committed to the Australian Consumer Law and will repair
or replace it with no additional charge.

Headwear Care - Try not to handle your design too much before your event, to help keep it in pristine condition.

Always take extra care with your handmade items, limit bending and manipulating and feathers or wires as they are delicate. Also be careful around fabric to avoid pulls. For long term storage, store in a cool dry place in its original box.

Jewellery care - For long term storage, store in a cool dry place in its original box.

Our default currency is AUD. Though some select Countries will see our designs in their currency - these countries are NZ, UK, USA, Canada, Hong Kong, Japan, Singapore, Maylasia.